Returns & Refunds
Hassle-Free Returns and Refunds
We understand that sometimes things don’t work out as planned. That’s why we’ve designed a straightforward returns and refunds policy to ensure your shopping experience is worry-free.
Eligibility for Returns
You may return an item for a refund or exchange if:
- It was purchased within the last 7 days.
- The item is in its original condition with all packaging, tags, and accessories intact.
- Proof of purchase (receipt or order confirmation) is provided.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, damaged, or altered after purchase.
- Clearance or final sale items.
- Digital or downloadable products.
How to Return an Item
- Contact Us: Leave us a message or call +961 81 057 695 to initiate your return.
- Prepare Your Package: Ensure the item is securely packaged to prevent damage during transit.
- Ship or Drop Off:
- Ship the item to our store address:
In front of Kawthar Library, Main St Sarafand, Khaizaran - Alternatively, bring it to our store during operating hours.
- Ship the item to our store address:
Refund Process
- Once we receive and inspect your return, we’ll notify you of the approval status within 2 business days.
- Approved refunds will be processed through your original payment method. Please allow 5–7 business days for the refund to appear in your account.
Exchanges
If you’d like to exchange an item, please let us know the replacement product you’d prefer. Exchanges are subject to availability.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us immediately with photos of the issue. We’ll prioritize resolving the problem at no extra cost to you.
Got Questions?
For further assistance with returns or refunds, feel free to leave us a message or call us at +961 81 057 695. Our team is here to help!
We’re committed to ensuring your satisfaction and appreciate your trust in our store.